•Induction pack to a consulting engagement
•Principles of consulting
•Rectangle of constraints
•Sponsor n his concerns. Firsteeting with sponsor.
•Reestablishvthevproblem
•80:20 rule
•Decisions paper- document n communicate all decisions. Each decision eliminates confusion and brings you closer to the solution
•Stakeholder dossier- strategy to address each effectively
•Communications - decisions, solutions, direction cheching
•Kick off meeting - sponsor missing?
•Team building - forming, storming, etc, know each other well, all are equals different experience to the table learn from each other
•Consulting kit - blue tac, post it's etc
•Ulterior motives. Key stakeholder behaviours
•Pragmatic solution to the customer environment
•Use common terminology
•Support each other
•Level of experience n iq
•Expectation mgt- meet at least the cust expectation, do not overdo
•Flexibility on work
•Recovery time
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